Free shipping on orders over $20. Flat rate of $6 for shipping & handling all others.
Free shipping on orders over $20. Flat rate of $6 for shipping & handling all others.
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GUARANTEE AND RESPONSIBILITY
All Viadana products are guaranteed for two years after the date of purchase. In case of complaints, the faulty pieces have to be sent to the company together with all details concerning date and place of purchase and the problem and its presumed origin. The sender is responsible for shipping costs. If the claim is met for any construction default, Viadana will repair or replace the faulty pieces under guarantee. On no occasion will Viadana’s coverage be extended beyond repairing and/or replacing the claimed pieces. The guarantee does not cover pieces modified without our approval, strained over the suggested breaking load, or used without discretion [What does this mean exactly?] Please note that the breaking load determination is made in a number of samples, not in every produced piece. To achieve the highest level of security, 40% of breaking load should not be exceeded.
MAINTENANCE
All the products manufactured by Viadana are designed longevity and low maintenance. Still we suggest regular maintenance, including fresh water washing for all travelers, blocks, and ball bearing cam cleats. Special attention should be given to pieces that are unused for a significant period of time.
Returns
Our refund policy is 15 Days. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a check for the value of the item will be written and sent to the name of the original purchaser and original address.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@taylorsailing.com and send your item to: 6530 Hunting Creek Drive, Liberty Township OH 45044
Shipping
Our products are shipped within 24 Hours using the following carriers: USPS, FedEx, or UPS . To return your product, you should mail your product to: 6530 Hunting Creek Drive, Liberty Township OH 45044. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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